Customer Loyalty

Loyal customers are not easy to find, but they are an incredible asset to any brand. Customer retention has become a mission for many companies, and for a good reason. This is one of the most important ecommerce metrics out there. Even in this time of technological advancement, word-of-mouth marketing still brings more revenue than …

How to Measure Customer Loyalty: the Definitive Guide Read More »

Customer Loyalty starts with giving your customers a reason to be loyal. It’s neither about product quality nor the competitive price, though they can contribute to the overall results. In the end, things like continuously providing a fantastic customer experience, running a rewards program are what determine whether a customer will become your loyalist or …

How to Build and Maintain Customer Loyalty Read More »